In order to accommodate a large volume of orders at the start of the Fall term, returns will not be accepted between August 24, 2020 and September 20, 2020.
On and after September 21, 2020, returns will be accepted via mail/courier at buyer’s expense, or in-person at the W Store Returns Kiosk in South Campus Hall.
Textbooks and Course Materials Return Deadline
Textbooks and course materials must be postmarked by or returned in-person before the listed return deadline. The return deadline for the Fall 2020 academic term is October 2, 2020. After this date, refunds for special circumstances are at the discretion of store management. All University of Waterloo courseware is final sale.
General Merchandise Return Deadline (Clothing, School Supplies, Dorm Essentials, Gift Items, etc.)
General merchandise items must be postmarked by or returned in-person within 30 days of the first delivery attempt. After this date, refunds for special circumstances are at the discretion of store management.
All returns must include a completed copy of the W Store Web Return Form
(if purchased online), along with the original invoice/receipt.
All returned items will be held for three days.
Refunds will be processed in Canadian dollars.
Any items marked final sale or clearance are not applicable to receive a refund.
If your order was cancelled, or you received a partial shipment, a refund will be processed automatically.
Returns will be processed to the same method of payment used in the original transaction.
Shipping fees are non-refundable. Returns sent via mail/courier will be shipped at buyer’s expense.
All returned items are subject to inspection and at the discretion of W Store. Must include original tags, and be unopened in original selling condition. Please package securely to avoid damage in shipping.
We cannot accept returns for the following items: Drinkware, face masks, convocation hoods, faculty-approved calculators, courseware and course kits.