Help
Shipping
Expand / Collapse All
Shipping Rates
Canada: $10 flat rate shipping on all orders under $150 (before tax). Free shipping on all orders $150+ United States: $17.50 flat rate shipping International (outside of U.S.): $39.99 flat rate shipping Please note, shipping fees are non-refundable.
Missing, Lost or Stolen Orders
If you believe your delivery to be missing, lost or stolen, you will need to contact the courier service directly to submit a claim. Check the tracking information email you received from W Store after your order was shipped to determine if your delivery was shipped using UPS or Purolator. Then, contact the appropriate courier using the contact information below:
UPS
• Domestic and International: 1-800-742-5877
• International Air Freight: 1-855-305-0877
Purolator
How does the curbside pickup program work?
W Store now offers a free, contactless curbside pickup service out of South Campus Hall (SCH) as an alternative delivery option for your online order.
Just select the "Curbside Pickup | SCH" option under the "Campus Pick-up" tab at checkout and follow the on-screen instructions. You will be redirected to Portal to schedule your pickup time (within 2-7 business days from the date you placed your order). You must place your order on wstore.ca prior to booking your curbside pickup appointment.
To ensure proper physical distancing protocols are followed, make sure to arrive only for the pickup time you have selected. If you arrive early, please wait a safe distance from the South Campus Hall pickup location until it is your turn. If you arrive too early, or too late, you may be asked to reschedule your pickup appointment.
You will need to have your student number and order number ready to provide to a W Store staff member. W Store staff will retrieve your order and place it on a table near the door. Remember to practice proper physical distancing protocols and to stay home if you are feeling unwell.
Returns
Expand / Collapse All
Fall 2020 Return/Exchanges
In order to accommodate a large volume of orders at the start of the Fall term, returns will not be accepted between August 24, 2020 and September 20, 2020.
On and after September 21, 2020, returns will be accepted via mail/courier at buyer’s expense, or in-person at the W Store Returns Kiosk in South Campus Hall.
Please see the COVID-19 Extended Return Policy for more information.
COVID-19 Extended Return Policy
In order to accommodate a large volume of orders at the start of the Fall term, returns will not be accepted between August 24, 2020 and September 20, 2020.
On and after September 21, 2020, returns will be accepted via mail/courier at buyer’s expense, or in-person at the W Store Returns Kiosk in South Campus Hall.
Textbooks and Course Materials Return Deadline
Textbooks and course materials must be postmarked by or returned in-person before the listed return deadline. The return deadline for the Fall 2020 academic term is October 2, 2020. After this date, refunds for special circumstances are at the discretion of store management. All University of Waterloo courseware is final sale.
General Merchandise Return Deadline (Clothing, School Supplies, Dorm Essentials, Gift Items, etc.)
General merchandise items must be postmarked by or returned in-person within 30 days of the first delivery attempt. After this date, refunds for special circumstances are at the discretion of store management.
All returns must include a completed copy of the W Store Web Return Form (if purchased online), along with the original invoice/receipt.
All returned items will be held for three days.
Refunds will be processed in Canadian dollars.
Any items marked final sale or clearance are not applicable to receive a refund.
If your order was cancelled, or you received a partial shipment, a refund will be processed automatically.
Returns will be processed to the same method of payment used in the original transaction.
Shipping fees are non-refundable. Returns sent via mail/courier will be shipped at buyer’s expense.
All returned items are subject to inspection and at the discretion of W Store. Must include original tags, and be unopened in original selling condition. Please package securely to avoid damage in shipping.
We cannot accept returns for the following items: Drinkware, face masks, convocation hoods, faculty-approved calculators, courseware and course kits.
How do I know what textbooks I need?
Log in to UWaterloo Booklook with your UWaterloo email and password to view your personalized book list. You can also search by term and course.
This video shows you just how easy it is to order your course materials online and have them shipped straight to your door!
What do I do if there is more than one version of the same textbook listed for one course?
What do I do if there is more than one version of the same textbook listed for one course?
If there are multiple formats (e.g. print or digital) of the same textbook listed for one course, please select only one.
Where do I find digital materials and access codes?
You can purchase access codes and digital materials by logging into UWaterloo BookLook with your UWaterloo email and password.
Once you have purchased your access code, the code will be emailed to you within 2 business days. Please check your spam/junk mail folders and feel free to reach out to us at wstore@uwaterloo.ca if you have not received your access code by the fourth business day after purchase.
What do I do if there are no materials listed for a course?
UWaterloo BookLook is updated as soon as course material requests from course instructors are submitted and processed. If you are not seeing any materials listed for one or more of your courses, it’s possible that your instructor has not yet had the chance to submit their textbook selection, or that their selection is still being processed. That said, some courses simply do not require the purchase of textbooks or course materials, or are not available for purchase from W Store.
We recommend contacting your course instructor for updated textbook and course material requirements.
What do I do if a textbook or course material is out of stock?
Please feel free to continue with your transaction and we will ship the backordered/out of stock title to you as soon as it comes in.
If you have additional textbooks or course materials in your shopping cart that are in stock, we will ship those to you as soon as the order is processed, and will ship the backordered/out of stock title separately, at no additional cost to you.
When must course materials be returned by?
Course Materials (including textbooks, study guides, iClickers, access codes and solutions manuals) are returnable for a full refund until the return deadline indicated on your receipt. The return deadline for the Fall 2020 academic term is October 2, 2020.
After this date, refunds for special circumstances (e.g. withdrawing from a course) are at the discretion of store management and may be subject to a 50% refund. You must be able to provide proof of course withdrawal.
After the last day of lectures, no refund will be provided.
What are the conditions for returns?
All returned items are subject to inspection and at the discretion of W Store. Must include original tags, and be unopened in original selling condition. Shrink-wrapped textbooks and packages must remain unopened. If you are sending your return by mail/courier, please package securely to avoid damage in shipping.
All returns must include the original invoice/receipt, along with a completed copy of the W Store Web Return Form if purchased online.
We cannot accept returns for the following items: Drinkware, face masks, convocation hoods, faculty-approved calculators, headsets, headphones, earbuds, courseware and course kits. Please see "What are final sale items?" for full list of non-returnable products.
What are final sale items?
Items marked as “Final Sale” cannot be returned or exchanged. Final sale items also include custom orders, school rings, convocation hoods, face masks, drinkware, calculators, headsets, headphones, earbuds, ink jet cartridges, custom configured computers, demo products, software licenses, lab manuals, DVDs, sale or bargain books, dictionaries, medical reference books, bar charts, lab supplies, print on demand rainchecks, student agendas, reference test books (LSAT, MCAT, etc.) and select course supplies kits (e.g., dissection and molecular model kits).
Can I return courseware?
Custom-printed University of Waterloo courseware is final sale and not eligible for refund. No exceptions.
Can I return an e-text access code?
Access codes that have not been redeemed are returnable subject to the Textbooks and Course Materials Return Deadline. The return deadline for the Fall 2020 academic term is October 2, 2020. All access code returns must include a completed copy of the W Store Web Return Form.
Returns for access codes that have been redeemed are at the discretion of store management and subject to approval.
Payment
Expand / Collapse All
What are accepted forms of payment?
You can pay with Watcard, Visa, Mastercard, and American Express, or with a Department Charge.
Ordering Textbooks and Course Materials
Expand / Collapse All
How do I know what textbooks I need?
Log in to UWaterloo Booklook with your UWaterloo email and password to view your personalized book list. You can also search by term and course.
This video shows you just how easy it is to order your course materials online and have them shipped straight to your door!
What do I do if there is more than one version of the same textbook listed for one course?
What do I do if there is more than one version of the same textbook listed for one course?
If there are multiple formats (e.g. print or digital) of the same textbook listed for one course, please select only one.
Where do I find digital materials and access codes?
You can purchase access codes and digital materials by logging into UWaterloo BookLook with your UWaterloo email and password.
Once you have purchased your access code, the code will be emailed to you within 2 business days. Please check your spam/junk mail folders and feel free to reach out to us at wstore@uwaterloo.ca if you have not received your access code by the fourth business day after purchase.
What do I do if there are no materials listed for a course?
UWaterloo BookLook is updated as soon as course material requests from course instructors are submitted and processed. If you are not seeing any materials listed for one or more of your courses, it’s possible that your instructor has not yet had the chance to submit their textbook selection, or that their selection is still being processed. That said, some courses simply do not require the purchase of textbooks or course materials, or are not available for purchase from W Store.
We recommend contacting your course instructor for updated textbook and course material requirements.
What do I do if a textbook or course material is out of stock?
Please feel free to continue with your transaction and we will ship the backordered/out of stock title to you as soon as it comes in.
If you have additional textbooks or course materials in your shopping cart that are in stock, we will ship those to you as soon as the order is processed, and will ship the backordered/out of stock title separately, at no additional cost to you.
W Rewards
Expand / Collapse All
What is the W Rewards program?
Earn rewards points on all W Store and W Print in-store purchases! Plus, be the first to hear about exclusive deals, sales, contests, product launches and promotions with our W Rewards e-newsletter.
All you need to sign up as a W Rewards member is a valid WatCard. You can enroll in the program at any W Store, W Store Essentials or W Print location. Enrollment in the program is free and you can unsubscribe from W Rewards communications at any time. W Rewards points are not available for online purchases at this time.
For full terms and conditions, visit: https://wstore.ca/WRewards
How do I earn W Rewards points?
W Rewards members will earn 1 point for every $1 spent at any W Store, W Store Essentials and W Print location. Redeem 500 points for $5 off your next W Store or W Print in-store purchase!
W Rewards points are not available to earn or redeem on online purchases at this time.
How do I redeem W Rewards points?
To redeem W Rewards points, just present your WatCard to the cashier at checkout and they will apply your eligible discount towards your purchase.
W Rewards points are not available to earn or redeem on online purchases at this time.
Technical Support
Expand / Collapse All
How do I reset my W Store account password?
You can reset your password through the University of Waterloo’s Identity and Access Management (WatIAM) system: https://uwaterloo.ca/watiam/.
When I try to place an order on wstore.ca, I receive a “transaction declined” message before I even put in my payment information.
We’ve identified a system error that causes issues if your name or address contains certain punctuation marks like apostrophes. Please try again, omitting the punctuation mark. If the punctuation is a key part of your information, please send an email to wstore@uwaterloo.ca after placing your order and we will update your order information.
Web Order Inquiries
Expand / Collapse All
Where can I check the status of my online order?
Log in to your W Store account with your UWaterloo email and password. Select “My Orders” to view your order status.
Can’t find what you are looking for? We’d be happy to help! Contact us by phone at 519-888-4567 extension 40910 during regular business hours (Monday – Friday, 9 AM – 5 PM) or by email at wstore@uwaterloo.ca.
Feedback
Expand / Collapse All
Where can I share feedback about my online ordering experience?
We want to hear from you! Please let us know how your online shopping experience went today with our anonymous website feedback form.
Sizing Chart
Expand / Collapse All
Sizing Chart
GARMENT MEASUREMENTS
ADULT General Sizing Guide
Finished measurements in inches.
| Size | S | M | L | XL | 2XL |
|---|---|---|---|---|---|
| Chest - Half Measure | 20" | 22" | 24" | 26" | 28" |
| Chest - Full Measure | 40" | 44" | 48" | 52" | 56" |
| Body Length from HPS (at back) | 27 1/2" | 28 1/2" | 29 1/2" | 30 1/2" | 31 1/2" |
| Sleeve Length - CB | 34 1/2" | 35 1/2" | 36" | 36 3/4" | 37 1/2" |
| Size | S | M | L | XL | 2XL |
|---|---|---|---|---|---|
| Chest | 34"-36" | 38"-40" | 42"-44" | 46"-48" | 50"-52" |
| Waist | 29"-32" | 32"-35" | 35"-38" | 38"-41" | 41"-44" |
| Sleeve Length - CB | 32"-33 1/2" | 34"-35" | 35"-36" | 36"-37" | 37"-38" |
UWaterloo Pet Gear Sizing Chart
| Size | 3X-SMALL | 2X-SMALL | X-SMALL | SMALL | MEDIUM | LARGE | X-LARGE | 2X-LARGE |
|---|---|---|---|---|---|---|---|---|
| Weight | 3-5 LBS | 4-9 LBS | 8-14 LBS | 12-20 LBS | 18-30 LBS | 28-42 LBS | 40-60 LBS | 58-80 LBS |
| Girth | PUPPY | 3-9” | 9-17” | 18-24” | 24-30” | 28-34” | 34-42” | 36-52 ” |
UWaterloo Lab Coat
| Size | XXS | XS | S | M | L | XL | 2XL |
|---|---|---|---|---|---|---|---|
| Bust | 28 | 32 | 36 | 40 | 44 | 48 | 52 |
| Waist | 22-23 | 24-25 | 26-27 | 28-30 | 31-34 | 35-38 | 39-42 |
| Hips | 33-34 | 35-36 | 37-38 | 39-41 | 42-45 | 46-49 | 50-53 |
Other FAQs
Expand / Collapse All
Do you make custom/special orders?
Looking for a way to proudly display your department, residence, or team identity?
W Store | Gifts + Apparel is your only authorized source for all UWaterloo branded or customized items and promotional products. For more information, please contact Erin Pritchard at extension 35439 or by email at epritchard@uwaterloo.ca or wstore@uwaterloo.ca to learn about what's available and to discuss your needs.
What are your store hours?
Please refer to our Hours and Locations page.
Do you sell used textbooks?
WUSA manages the used bookstore on campus. Please contact them directly for more information.
Where can I print on campus?
From report binding and finishing, to poster and banner printing, W Print is here for you and all of your printing needs!
With years of experience, our W Print technicians will work with you to ensure your print projects have that professional touch. Visit our W Print page for more information.
Contact W Store
General Inquiries
Address
200 University Ave W.
Waterloo, ON, Canada N2L 3GI
Phone
(519) 888-4567 x40910