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Spring shipping promo!
Enjoy free Canada-wide shipping on orders $75+ (before tax)*.
Offer ends April 30, 2021. Offer excludes custom orders.

Ontario: $10 flat rate shipping
All Other Canadian Provinces: $15 flat rate shipping
All Canadian Territories: $20 flat rate shipping
United States: $17.50 flat rate shipping
International (outside of U.S.): $49.99 flat rate shipping

Please note, shipping fees are non-refundable.

Spring 2021 Return Updates:

In compliance with government mandates, W Store and W Print will be operating online-only until further notice.

Returns for in-store purchases may be facilitated at a W Store or W Store Essentials location during regular hours of operation once our physical store locations are permitted to reopen. Please see below for details.

Returns for online purchases may be mailed back to W Store. We recommend that you use a traceable shipping method for your returned product. We are not responsible for lost shipments and shipping fees are not refundable. Please see below for details.

All returns must include a completed copy of the W Store Web Return Form (if purchased online), along with the original invoice/receipt.

Important notice: Due to a large volume of orders, web order returns may take up to 45 days to be processed.

Please see below for list of exceptions.

Textbooks and Course Materials Return Deadline

Textbooks and study guides must be postmarked before the listed return deadline. The return deadline for the Spring 2021 academic term is Monday, May 31, 2021. After this date, refunds for special circumstances are at the discretion of store management.

Access codes, e-texts and other digital course materials that have not been redeemed are returnable subject to the Textbooks and Course Materials Return Deadline. All digital course material returns should be emailed to wstore@uwaterloo.ca and must include a completed copy of the W Store Web Return Form. Returns for access codes that have been redeemed are at the discretion of store management and subject to approval.

Please see list of exceptions below.

General Merchandise Return Deadline (Clothing, School Supplies, Dorm Essentials, Gift Items, etc.)

General merchandise items purchased online must be postmarked by or returned within 30 days of the first delivery attempt. After this date, refunds for special circumstances are at the discretion of store management. Items purchased in-store should be returned in-store within 30 days of original purchase.

Please see below for list of exceptions.

Provincial Lockdown Extension: Due to the temporary closure of our physical retail locations in compliance with government mandates, returns for purchases made in-store will be facilitated at a W Store or W Store Essentials location once our physical store locations are permitted to reopen. The return deadline for in-person returns of general merchandise items has been extended to 30 days after our stores are permitted to re-open.

All web returns must include a completed copy of the W Store Web Return Form, along with the original invoice/receipt.

Refunds will be processed in Canadian dollars.

If your order was cancelled, or you received a partial shipment, a refund will be processed automatically.

Returns will be processed to the same method of payment used in the original transaction.

For items accompanied by a gift receipt refunds will be processed to a W Store gift card.

We will make every effort to process exchanges for items similar to the original purchase. If a similar item is not available, the returned merchandise may be exchanged for other in-store items of equal or lesser value, with no compensation for the difference. Please see below for exceptions.

Shipping fees are non-refundable.

Returns sent via mail/courier will be shipped at buyer’s expense. A shipment method with a tracking number is recommended.

All returned items are subject to inspection and at the discretion of W Store. Must include original tags, and be unopened in original selling condition. Please package securely to avoid damage in shipping.

Exceptions:

We cannot accept returns for the following items: Ink jet cartridges, custom configured computers, demo products, software licenses, lab manuals, DVD’s, dictionaries, medical reference books, bar charts, print on demand rainchecks, courseware, student agendas, reference test books (LSAT, MCAT, etc), lab supplies , faculty-approved calculators, course kits (e.g. dissection and molecular kits), custom orders, school rings, leather jackets, drinkware, face masks, convocation hoods and items marked final sale or clearance. These items are not applicable to receive a refund.

Gift card purchases are final sale and are not redeemable for cash.

Some technology purchases may have warranty coverage that differs from above. Please consult the documentation that accompanied your purchase for details. For warranty information on these items, please contact the manufacturer directly.

To return orders bought online through the website, please ship the order to the following address:

W Store – Returns
University of Waterloo, South Campus Hall
200 University Ave W.
Waterloo, Ontario
N2L 3G1

You can pay with Watcard, Visa, Mastercard, and American Express, or with a Department Charge.

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Please refer to our Hours and Locations page.