Privacy and PCI Policy

W Store is committed to the privacy of its customers. This Privacy Policy applies to information collected through our websites and employees.

As part of the transactional processes, we may collect information including name, email address, University of Waterloo student ID number and shipping address (where applicable). W Store collects and stores this information for processing your order, improving site functionality and marketing purposes. Users may also receive occasional communications through our email rewards program.

Information is collected under the authority of the University of Waterloo Act, 1972 and will be processed in compliance with applicable privacy legislation (e.g., Ontario’s Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31) and UW's policies. Learn more about University of Waterloo Information and Privacy.

Questions about the collection, use, and disclosure of this information should be directed to Michael Jack, Administrative Officer (519-888-4567, ext. 39256, michael.jack@uwaterloo.ca). Questions about the collection, use, and disclosure of personal information by the University should be directed to the Privacy Officer at fippa@uwaterloo.ca.

W Store transaction processing meets or exceeds Payment Card Industry (PCI) standards for records retention, encryption, applications and procedures. More resources are available here:

https://uwaterloo.ca/information-systems-technology/services/e-commerce/about-e-commerce/e-commerce-guideline

https://www.pcisecuritystandards.org

https://www.pcisecuritystandards.org/pdfs/best_practices_securing_ecommerce.pdf

Survey Data Privacy Policy

University of Waterloo Information, Privacy and Record Retention

The University of Waterloo is committed to respecting the privacy of respondents to this survey. All personal information is collected under the authority of the University of Waterloo Act (1972) and will be processed in compliance with Ontario’s Freedom of Information and Protection of Privacy Act, as well as the University of Waterloo’s Information and Privacy policies.

Questions about the collection, use, and disclosure of this information associated with this survey should be directed to Michael Jack, Administrative Officer (519-888-4567, ext. 39256, michael.jack@uwaterloo.ca ). Questions about the collection, use, and disclosure of personal information by the University should be directed to the Privacy Officer at fippa@uwaterloo.ca.

The collected data and reports will be managed according to the University records classification scheme, WatClass, and will be securely destroyed when no longer needed by the University.

Draw Incentive Rules and Regulations Eligibility:

University of Waterloo students who are subscribed to Print + Retail Solutions’ W Rewards mailing list who submit their responses to the W Store technology product survey will be entered into a random draw to win 1 of 8 $25 W Store Gift Cards. Eligibility for the Incentive opens on July 17 12:00 p.m. and closes on July 31 before midnight. To be included in the draw please participate in the survey and provide your name and email by July 31 before midnight. If you have difficulty logging in or completing the survey please contact michael.jack@uwaterloo.ca. Please note that you must meet eligibility requirements (i.e., University of Waterloo student) to participate in the draw.

Right to Disqualify: The University reserves the right to disqualify any entry not conforming to these Rules and Regulations at any time. The University assumes no responsibility for entry fraud committed by an entrant and reserves the right to demand return of the prize and all costs associated with remedying any prize awarded to an ineligible entry or entrant. The University is not responsible for any incomplete, failed or delayed transmission of your submission due to the internet, including interruption or delays caused by equipment or software malfunction or other technical difficulties.

Winner Selection: All respondents who submit their survey responses will be eligible to win the 1 of 8 $25 W Store Gift Card. The winner of the $25 W Store Gift Card will be selected in a random draw from eligible entries on August 3, 2020. Your odds of winning 1 of 8 $25 W Store Gift Cards are approximately a 1 in 50 chance, depending on the number of people who enter the draw (up to 40,000). The award winners will be contacted by Michael Jack within 5 business days of the draw by email. Please note that before being awarded the $25 W Store Gift Card, the selected entrant must respond by the timeframe specified in the rules. Failure to respond within the identified timeframe will result in the opportunity to win being passed on to the next eligible entrant.

Exchange and Return Policy

January 2021 Return Updates:
In compliance with government mandates, W Store and W Print will be operating online-only until further notice.

Returns for in-store purchases may be facilitated at a W Store or W Store Essentials location once our physical store locations are permitted to reopen. Please see below for details.

Returns for online/curbside pickup purchases may be mailed back to W Store or dropped off at our contactless curbside pickup location in South Campus Hall during the following hours of operation: January 11 - 29, 2021, 9:00 AM - 3:30 PM. No appointment required. Please see below for details.

Important notice: Due to a large volume of orders, web order returns may take up to five weeks to be processed.

Textbooks and Course Materials Return Deadline

Textbooks and course materials must be postmarked by or returned in-person before the listed return deadline. The return deadline for the Winter 2021 academic term is January 29, 2021. After this date, refunds for special circumstances are at the discretion of store management.

Access codes, e-texts and other digital course materials that have not been redeemed are returnable subject to the Textbooks and Course Materials Return Deadline. All digital course material returns should be emailed to wstore@uwaterloo.ca and must include a completed copy of the the W Store Web Return Form. Returns for access codes that have been redeemed are at the discretion of store management and subject to approval.

All University of Waterloo courseware is final sale.

General Merchandise Return Deadline (Clothing, School Supplies, Dorm Essentials, Gift Items, etc.)
General merchandise items must be postmarked by or returned in-person within 30 days of the first delivery attempt. After this date, refunds for special circumstances are at the discretion of store management.

Holiday Shopping Extension: General merchandise items purchased as holiday gifts may be returned on or before January 29, 2021.

Provincial Lockdown Extension: Due to the temporary closure of our physical retail locations in compliance with government mandates, returns for purchases made in-store will be facilitated at a W Store or W Store Essentials location once our physical store locations are permitted to reopen. The return deadline for in-person returns of general merchandise items has been extended to March 15, 2021.

All returns must include a completed copy of the W Store Web Return Form (if purchased online), along with the original invoice/receipt.

Refunds will be processed in Canadian dollars.

Any items marked final sale or clearance are not applicable to receive a refund.

If your order was cancelled, or you received a partial shipment, a refund will be processed automatically.

Returns will be processed to the same method of payment used in the original transaction.

Shipping fees are non-refundable.

Returns sent via mail/courier will be shipped at buyer’s expense. A shipment method with a tracking number is recommended.

All returned items are subject to inspection and at the discretion of W Store. Must include original tags, and be unopened in original selling condition. Please package securely to avoid damage in shipping.

We cannot accept returns for the following items: Drinkware, face masks, convocation hoods, faculty-approved calculators, courseware, course kits and custom orders.

To return orders bought online through the website, please ship the order to the following address:

Print + Retail Solutions
Attention: Receiving Department
200 University Avenue
Waterloo, Ontario
N2L 3G1

We recommend that you use a traceable shipping method for your returned product. We are not responsible for lost shipments and shipping fees are not refundable.


Exceptions:

  1. Items marked as “Final Sale” cannot be returned or exchanged. Final sale items also include custom orders, school rings, drinkware, calculators, face masks, convocation hoods, ink jet cartridges, custom configured computers, demo products, software licenses, lab manuals, DVDs, sale or bargain books, dictionaries, medical reference books, bar charts, lab supplies, print on demand rainchecks, student agendas, reference test books (LSAT, MCAT, etc.) and select course supplies kits (e.g., dissection and molecular model kits).
  2. Course Materials (including textbooks, study guides, iClickers, access codes and solutions manuals) are returnable for a full refund until the date shown on the sales receipt. After this, refunds for special circumstances are at the discretion of store management.
  3. Custom-printed courseware is final sale. No exceptions.
  4. For items accompanied by Gift Receipts:
  5. Refunds will be processed to a W Store gift card.
  6. We will make every effort to process exchanges for items similar to the original purchase. If a similar item is not available, the returned merchandise may be exchanged for other in-store items. If the selected exchange item(s) is/are of lesser value than the original purchase, the exchange will be considered complete, with no compensation for the difference.
  7. Gift Card Purchases are final sale and are not redeemable for cash.
  8. Some technology purchases may have warranty coverages that differ from the above. Please consult the documentation that accompanied your purchase for details. For warranty information on these items, please contact the manufacturer directly.

Glow Centre x W Store 2021 #UWaterlooPride Tee Shirt Design Contest

Have a great idea for the next #UWaterlooPride tee? We want to see it!

$5 from the sale of every #UWaterlooPride tee will be donated to The Glow Centre for Sexual and Gender Diversity.

Submit your design file by January 29 for a chance to win a $50 W Store gift card and a #UWaterlooPride tee featuring your design!

Contest Details:

  • Contest runs from January 18, 2021 to January 29, 2021.
  • One grand prize design will be selected and the winner will receive a $50 W Store gift card and a #UWaterlooPride Tee in their choice of size (once in stock). In addition to the grand prize winner, three runner-up designs will be selected to receive a ceramic mug from The Glow Centre and a choice of socks, a ceramic travel mug or notebook from WUSA.

Design files will be chosen on the following criteria:

  • Designs are judged on overall creativity, visual appeal and wow factor.

Other criteria the judges will take into consideration, but are not limited to:

  • Expression of Theme
  • Overall Impression/Impact
  • Current/Potential Social Impact
  • Level of Detail
  • Inspiration to Others
  • Artistic Merit

Rules:

  1. Must be a current University of Waterloo student to enter.
  2. Entry design cannot include the official University of Waterloo logo or typography.
  3. All entries must be submitted to glow@wusa.ca as a high-resolution PDF using the following naming convention: [Your First Name]_[Your Last Name]_ UWaterlooPrideContest.
  4. All entries must be received by January 29, 2020 at 11:59 PM.
  5. All entries must be original work and must not have been previously submitted to a contest.
  6. All entries will contribute to the existence of a just and supportive community based on equality and respect for individual differences, as complies with the University of Waterloo’s Policy 33, found here: https://uwaterloo.ca/secretariat/policies-procedures-guidelines/policy-33.
  7. Entries will only be accepted by email via glow@wusa.ca (High-Res PDF format ONLY).
  8. Judges’ decisions will be final.
  9. By entering the contest, you’re giving W Store permission to use your design as artwork for the 2021 #UWaterlooPride tee shirt.
  10. By entering the contest, you’re giving the University of Waterloo, W Store, the Glow Centre for Sexual and Gender Diversity and the Waterloo Undergraduate Student Association permission to use the design on any/all official University of Waterloo, W Store, Glow Centre and WUSA social media channels and websites and to be reproduced for future marketing materials both in print and online.

W Store Anniversary Sale Raffle

It’s W Store’s 2-year anniversary! As part of our anniversary celebrations, we are hosting a raffle for a brand-new pair of Apple AirPods Pro to go to one lucky winner!

Contest Details:

  • Contest runs from January 26, 2021 to January 27, 2021.
  • One (1) raffle ticket will be earned for every $50.00 CAD (before taxes) spent in a W Store or W Store Essentials location or online at wstore.ca during the contest period (January 26 – 27, 2021).
  • One (1) winner will receive a pair of Apple AirPods Pro (valued at $329 CAD).
  • Prize winner will be selected in a random draw from eligible entries. Raffle draw will take place after 12:00 PM noon on January 29, 2021. Prize winner will be contacted at the email address with which they made their purchase, within five (5) business days of the draw.
  • Odds of winning will depend on the number of individuals who enter into the draw and the total number of raffle ballots earned.
  • Must be a full-time University of Waterloo student enrolled in Winter 2021 classes, or on a co-operative work term to enter. Order must be placed using an @uwaterloo.ca email address to qualify.

Eligibility: Any full-time University of Waterloo student who places an order using their UWaterloo email address with a minimum subtotal of $50.00 CAD (before taxes) in a W Store or W Store Essentials location or online at wstore.ca will be entered into a random draw for one pair of Apple AirPod Pros (valued at $329 CAD). Eligibility for the Incentive opens on January 26, 2021 and closes at 11:59 PM on January 27, 2020. One ballot will be earned for every $50.00 CAD (before taxes) spent with W Store. There is no limit on the number of ballots that can be earned during the incentive period. Must be a full-time University of Waterloo student enrolled in Winter 2021 classes, or on a co-operative work term to enter. Order must be placed using an @uwaterloo.ca email address to qualify.

Right to Disqualify: The University reserves the right to disqualify any entry not conforming to these Rules and Regulations at any time. The University assumes no responsibility for entry fraud committed by an entrant and reserves the right to demand return of the prize and all costs associated with remedying any prize awarded to an ineligible entry or entrant. The University is not responsible for any incomplete, failed or delayed transmission of your submission due to the internet, including interruption or delays caused by equipment or software malfunction or other technical difficulties.

Winner Selection: The prize winner will be selected in a random draw from eligible entries after 12:00 PM noon on January 29, 2021. Odds of winning the prize will depend on the number of individuals who enter into the draw and the total number of raffle ballots earned. The prize winner will be contacted at email address with which they made their purchase within five business days of the draw. The prize will be dispatched to the winner by February 26, 2021. W Store is not responsible for lost, stolen or unclaimed packages. Please note that in order to win the prize, the selected entrant must correctly answer a time-limited skill-testing mathematical question.

Privacy and PCI Policy W Store is committed to the privacy of its customers. This Privacy Policy applies to information collected through our websites and employees.
As part of the transactional processes, we may collect information including name, email address, University of Waterloo student ID number and shipping address (where applicable). W Store collects and stores this information for processing your order, improving site functionality and marketing purposes. Users may also receive occasional communications through our email rewards program.


Information is collected under the authority of the University of Waterloo Act, 1972 and will be processed in compliance with applicable privacy legislation (e.g., Ontario’s Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31) and UWaterloo's policies. Learn more about University of Waterloo Information and Privacy.

Questions about the collection, use, and disclosure of this information should be directed to Michael Jack, Administrative Officer (519-888-4567, ext. 39256, mcjack@uwaterloo.ca).

Questions about the collection, use, and disclosure of personal information by the University should be directed to the Privacy Officer at fippa@uwaterloo.ca.

W Store transaction processing meets or exceeds Payment Card Industry (PCI) standards for records retention, encryption, applications and procedures. More resources are available here: