Custom Orders FAQs

Yes! Our show room is located in South Campus Hall – SCH108A. It would be best to contact us in advance to set up an appointment to ensure our staff are available, however you can chance a drop in. 

We have samples from several different teams, and examples of previous projects we’ve done. We can also order custom bulk orders of anything in W Store, and other items too.

Send us an email at wstore@uwaterloo.ca and we would love to help you! We have a variety of examples of custom items we can bring in on our website, but we can bring in almost anything in bulk with your logo on it. 

W Store Custom Orders specializes in bulk custom orders. We can do some single custom items like awards and diploma frames, however for the most items there are minimum order quantities.

We have several samples in our show room in South Campus Hall, and we can bring in samples that we don't already have. Usually samples are free to bring in, however some teams may charge for samples.

In most cases, yes! W Store receives preferred customer pricing, so we're giving you the price of the highest order bracket, at lower minimums.

For all clothing orders, and most gift orders, vectorized .EPS or .AI artwork is required. For printed stationery, like business cards, postcards, stickers, magnets, and buttons, .PDF with the document sized to the print size (or larger) will work.

W Store does not have any graphic designers on staff. Our staff has limited training to do basic assistance with colour or adding text, however we are not able to assist with artwork design. If you are looking for graphic design assistance, Creative Studio may be of assistance.

Yes! We can PMS match the imprint on almost all items. We cannot PMS match the colour of the item in all cases.

Yes! Unless you are requesting a rush order, we will always send a proof for your approval before going into production.

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. You must use logos in accordance to the organizations brand guidelines. Please review the UWaterloo Brand Guidelines.

Yes. We can separate and ship to multiple locations on campus (for free) and off campus (for a slight fee).

Absolutely. We can charge multiple different department charge accounts, or split payments between deposits on credit cards as well.

We accept department charge accounts (with no tax). We can also take orders on gift cards, or credit cards, however we cannot accept University of Waterloo P-Cards as Central Finance prefers department accounts are used.

Some of the items we offer have set-up charges. These may be charges for creating the screen or die or other necessary items to imprint your specific logo.

Unfortunately, we are constrained by the minimum order quantity. In some cases, if your order has the official UWaterloo logo, we can look into splitting your order with W Store to help meet the quantity you need for your event. In a few cases, we can order less than minimums with an additional charge.

Once your order has been submitted, we will send you a proof to approved before going to production. Once the proof has been approved, there is limited opportunity to change orders. Please reach out to us if there is a change you want to make, and we will see if we can make it happen!

Turnaround time varies greatly based on the item being ordered. The majority of orders will arrive in 3 - 4 weeks. Some teams are able to do 48 hour rush order. If you are looking for high quantity, low cost items, they can be sourced overseas which can take up to 3 months to arrive. When placing a custom order, please tell us your priorities in terms of turnaround time, quantity and budget to find the item(s) that are the right fit for your needs.

We try to produce the exact quantity when possible, but up to 5% overruns is common on the printing industry.

When you place your order, we will give you an estimated order arrival date. If you want to check in, please email your W Store contact and we would be happy to help you! 

Depending on what item we're sourcing, delivery can vary. Overseas orders can take 3 weeks to arrived, but items from local vendors usually take 1-2 business days to arrive. Once orders arrive on campus, they are shipped to W Store, and then to you through Central Stores which usually ships within one day on campus.

A copy of your receipt will be included with your order when it's delivered to you. If you require a digital copy, please email your W Store rep and we will send you the electronic receipt.

Yes! We will save your vectorized artwork as well as project proofs for easy repeat orders.

We ship on campus for free! 

Off campus shipping rates:
Ontario: $10 flat rate shipping
All Other Canadian Provinces: $15 flat rate shipping
All Canadian Territories: $20 flat rate shipping
United States: Contact wstore@uwaterloo.ca for a quote
International (outside of U.S.): $49.99 flat rate shipping

Custom orders are final sale. Once the proof has been approved, they cannot be cancelled or refunded.

If you see a mistake with your order, please let us know ASAP and we will investigate the error, and see what we can do to make it right.

Yes! We can host a pre-order program where team members can individually purchase custom items on our website. W Store will handle order taking, payments and distribution. We would pick a pre-order window of your choosing, and we need to hit minimum order quantities for each item by the end of the ordering window.

If we don't hit the minimum order quantity for a custom order, we can either extend the order window or cancel the orders and refund them.