Returns for in-store purchases may be facilitated at a W Store or W Store Essentials location during regular hours of operation.

Returns for online purchases may be mailed back to W Store. We recommend that you use a traceable shipping method for your returned product. We are not responsible for lost shipments and shipping fees are not refundable.

All returns must include a completed copy of the W Store Web Return Form (PDF) (if purchased online), along with the original invoice/receipt.

Important notice: Due to a large volume of orders, web order returns may take up to 45 days to be processed.

The return deadline for the Winter 2025 academic term is January 24, 2025.
After this date, refunds for special circumstances are at the discretion of store management.

Please see return policy for details.

All returned items are subject to inspection and at the discretion of W Store. Items must include original tags, must be unopened, unworn and in original selling condition.

All returns must include the original invoice/receipt, along with a completed copy of the W Store Web Return Form (PDF) if purchased online.

Refunds will be processed in Canadian dollars and to the same method of payment used in the original transaction.

Shipping fees are non refundable. Refunds sent via mail/courier will be shipped at buyer’s expense. A shipment method with a tracking number is recommended. If you are sending your return by mail/courier, please package securely to avoid damage in shipping.

For items accompanied by a gift receipt, refunds will be processed to a W Store gift card. Gift card purchases are final sale and are not redeemable for cash.

Some technology purchases may have warranty coverage that differs from above. Please consult the documentation that accompanied your purchase for details. For warranty information on these items, please contact the manufacturer directly.

If your order was cancelled, or you received a partial shipment, a refund will be processed automatically.

We will make every effort to process exchanges for items similar to the original purchase. If a similar item is not available, the returned merchandise may be exchanged for other in store items of equal or lesser value, with no compensation for the difference.

Please note, if your order was cancelled, the line item on your credit card is a temporary preauthorization hold, not a charge. Once your cancellation/refund has been processed by our e-commerce team, the hold will be removed. You can contact your financial institution directly for more information or to inquire about releasing the hold faster.

General merchandise items purchased (clothing, school supplies, dorm essentials, gift items, etc.) online must be postmarked by or returned within 30 days of the first delivery attempt. After this date, refunds are at the discretion of store management.

Items purchased in-store should be returned in-store within 14 days of original purchase.

Any course materials must be returned by the Textbooks and Course Materials Return Deadline.
The return deadline for the Winter 2025 term is January 24, 2025.

Print Textbooks

If you are returning a textbook purchased from W Store | SCH refer to W Store return policy.

If you purchased a print textbook from Login visit the Login return policy.

ETextbooks

To learn how to return an eTextbook visit VitalSource return policy.

Course Kits

Course kits are final sale and not eligible for refund. No exceptions.

Access Codes

To learn how to return an access code visit W Store return policy.

The return deadline for the Winter 2025 term is January 24, 2025.

Returns must be emailed to wstore@uwaterloo.ca with a completed copy of the W Store Web Return Form (PDF).

Exceptions for returns of access codes are at the discretion of store management and subject to approval by the publisher. All digital course material returns are subject to the Textbooks and Course Materials Return Deadline and should be emailed to wstore@uwaterloo.ca with a completed copy of the W Store Web Return Form (PDF). The return deadline for the Winter 2025 term is January 24, 2025. Once an e-textbook subscription is purchased, it is not eligible for a refund.  

Custom-printed University of Waterloo courseware is final sale and not eligible for refund. No exceptions.

To return items ordered online, please ship the items to the following address:

W Store – Returns
University of Waterloo, South Campus Hall
200 University Ave W.
Waterloo, Ontario
N2L 3G1