Shipping policy
All merchandise and textbooks except Diploma and Portrait Frames:
Ontario: $10 flat rate shipping
All Other Canadian Provinces: $15 flat rate shipping
All Canadian Territories: $20 flat rate shipping
United States: please contact wstore@uwaterloo.ca
International (outside of U.S.): $49.99 flat rate shipping
In-store pickup: Free
Diploma and Portrait Frames:
Canada: $37.50 flat rate shipping
International: $175 flat rate shipping
In-store pickup: Free
Please note, shipping fees are non-refundable.
Online Order Delivery Options
Campus Residence and University Colleges
W Store offers online order delivery to your campus residence or University College. Select your residence or University College from the options under the “Campus Pick-Up” tab at checkout and follow the on-screen instructions. This service is only available for current residents of the options shown. Please be sure to note the pick-up location and hours of your selection.
Please note, there is a $2.99 fee for all residence pick-up options.
SLC lockers
Online orders are available for pick-up at the lockers located in the SLC between the Turnkey desk and Brubakers Food Court. When placing an online order, select the “SLC Locker” option under the “Campus Pick-Up” tab at checkout and follow the on-screen instructions. Locker pick-up will be available 24/7/365.
When your order is placed in the locker, you will be sent a pick-up code by email. Use this code on the lockers to access your package. You will have up to three days to pick-up your order.
Please note, there is a $2.99 fee for SLC locker pick-up.
Missing, Lost or Stolen Orders
If you believe your shipment is lost/missing, or has been damaged in transit, below are the deadlines for asking W Store to file a claim on your behalf with Purolator:
Visibly Damaged Shipment - 60 calendar days of from the date of delivery. Must be scanned damaged or damage noted at time of delivery.
Lost Shipment - 9 months from shipment date.
Concealed Damage (damage not visibly apparent on delivery) - 21 calendar days from date of delivery
Go to Purolator directly to submit a claim.